A pass unlocks downloads in the browser you bought it in. Sign in here and it follows you instead — to another computer, or back to this one after the cache was cleared. Your files are not involved: they are read in your own browser and have never reached us.
Restoring a purchase is still being switched on here. Your pass works as normal in the browser you bought it in; if you need it on another one today, write to support@ocrsnip.com with the transaction id from your receipt.
The account service did not answer. Your pass still works in this browser if it is already here. Try again in a minute, or write to support@ocrsnip.com.
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A page that holds your money deserves plain words about what sits behind it.
Your email address, a one-way hash of your password, and the ids of the purchases that are yours. That is the whole database. No name, no address, no card — Paddle is the merchant and keeps the payment details, not us.
Nothing changed about the tools. A statement is read by code running in your tab, and there is still no endpoint on this site that could receive one. The account exists for the receipt, not for the work.
The unlock happens in your browser, because that is where the file is. Signing in hands your browser the pass; it does not phone home while you convert, and the tools keep working if this page is down.
An account is made from a receipt and nothing else, so there is no list of strangers' addresses here and no newsletter to be added to. Delete it whenever you like by writing to support.
Something else? Write to support@ocrsnip.com.
In the receipt Paddle emailed when you paid — subject «Payment confirmed», from help@paddle.com. The id is in the table under «Transaction ID» and starts with txn_. The PDF invoice attached to that email carries it too. If the email is gone, write to support from the address you paid with.
Because this site sends no email, so there is no confirmation link to click. The receipt is proof that the address is yours — without it, anyone could type your address and claim your pass. It also means we never store an unverified address.
No, and nothing about buying has changed: pay, and the rows unlock on the spot in that browser. The account is only there so a pass can be recovered — on a second computer, or after the browser data is cleared. Plenty of people will never need it.
No. Seven days run from the moment the payment completed, and restoring the pass on a third device shows the same end date as the first. The account reports the date; it does not restart it.
Yes — write to support from the address and it goes, along with the purchase records attached to it. Your receipts stay with Paddle, which has to keep them for tax reasons; that part is not ours to delete.
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